At AquascapeHUB we value your privacy. This Privacy Policy explains how we collect, use and store your personal data and your rights under the GDPR and other relevant privacy laws. By using our website or services you consent to the data practices described in this policy.
Information you provide
We collect personal information from you when you choose to give it to us, such as through the use of our Services, account registration, or when you contact or communicate with us.
- The personal information we collect may include your name, mailing address, email address, phone or mobile number. We may also collect details to create a username and password for your account. You may also provide us with information in connection with specific interactions:
- If you buy something we collect the necessary financial information to process the transaction.
- If you link to or log in via third-party social media platforms (Facebook, Instagram, Twitter) we may receive certain personal information about you based on your registration and privacy settings on those platforms, such as name, address, email and social media profile information.
Information automatically collected
We or our third-party service providers may use various technologies such as cookies, web beacons, pixel tags, log files and other similar tools to collect certain types of personal data. These tools allow us to collect analytics and statistical information, monitor the website and enhance the user experience. We may also collect personal data through your interactions with our emails, online ads and mobile ads.
Such as device and browser type, operating system, IP address or device identifiers (MAC address and mobile device ID).
Data Processing Basis
We process your data under the following basis:
- Consent: We may send you marketing or use cookies with your consent.
- Contract: To deliver our products and services.
- Legal Obligation: To comply with tax, accounting or regulatory requirements.
- Legitimate Interests: For website maintenance, fraud prevention and user experience.
Data retention
We will retain your data for as long as necessary to achieve the purpose for which we collected it, including legal, accounting or reporting requirements. For example:
- Order related data: We keep transaction and billing data for up to 6 years for tax purposes.
- Marketing data: We retain marketing consent data for as long as you are subscribed to our communications.
Your GDPR Rights
As a data subject you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectify: You can update or correct any inaccurate or incomplete data.
- Right to Be Forgotten: You can request we delete your personal data (subject to legal requirements).
- Right to Restrict Processing: You can request we limit the processing of your data.
- Right to Data Portability: You can ask for us to transfer your data to another provider in a structured, commonly used format.
- Right to Object: You can object to the processing of your data for direct marketing or legitimate interests.
To exercise any of these rights please contact us at **[Your Contact Information].
7. We Share Your Data
We don’t sell, trade or rent your personal data. We may share your personal data with third party service providers for:
- Payment gateways: To process transactions securely.
- Delivery services: To deliver your orders and ship products.
- Marketing partners: For marketing campaigns (only if you have opted in).
- Legal authorities: To comply with legal requirements or prevent fraud.
We ensure these third parties comply with data protection regulations and are bound by contractual obligations to protect your data.
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device to help us remember you and personalise content. We use cookies for:
- Performance: To remember your settings and preferences.
- Analytics: To track website usage.
- Advertising: To deliver and measure ads.
You can change cookie settings at any time through your browser.
Data Security
We use industry standard technical and organisational measures to protect your data from unauthorised access, loss or misuse. These include encryption, firewalls, secure servers and regular security audits.
However no data transmission or storage system is 100% secure. We do our best to protect your data but we can’t guarantee its security.
International Transfers
As part of our business we may transfer and store your data outside the European Economic Area (EEA) where data protection laws may not be as strong. If this happens we ensure that appropriate safeguards are in place such as Standard Contractual Clauses or the recipient is compliant with EU-U.S. Privacy Shield Framework.
Children’s Privacy
Our website and services are not intended for children under 18. We don’t collect or process data from children. If we find out a child under 18 has provided data we will delete that data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Changes will be posted on this page with an updated ‘Effective Date’.