AquascapeHUB Shipping Policy
We’re excited to help you create your dream aquarium, and we want your order to arrive safely, quickly, and with no surprises. AquascapeHUB is operated by Wisebee Unipessoal Lda, Rua General Silva Freire 131, Lisbon, Lisboa 1800-210, Portugal. You can contact us at info@aquascapehub.com. Below you’ll find all the information you need about how we ship your items from AquascapeHUB.
Where We Ship
We ship to most countries within the European Union (EU). If you’re outside the EU and would like to place an order, please contact our support team at info@aquascapehub.com before checkout.
Shipping Options & Costs
Country Zone Currency Minimum Purchase for Free Shipping VAT Rate Standard Shipping Days Standard Courier Express Shipping Days Express Courier Portugal mainland 1 EUR 30 EUR 23% 1-2 MRW 1 MRW Spain mainland 1 EUR 30 EUR 21% 2-3 MRW 1 MRW Belgium 2 EUR 59.90 EUR 21% 3-5 Fedex/TNT 1-2 Fedex/TNT Luxembourg 2 EUR 59.90 EUR 17% 3-5 Fedex/TNT 1-2 Fedex/TNT Netherlands 2 EUR 59.90 EUR 21% 3-5 Fedex/TNT 1-2 Fedex/TNT Austria 3 EUR 59.90 EUR 20% 4-6 Fedex/TNT 1-2 Fedex/TNT Denmark 3 DKK 447 DKK 25% 4-6 Fedex/TNT 1-2 Fedex/TNT France 3 EUR 49.90 EUR 20% 4-6 Fedex/TNT 1-2 Fedex/TNT Germany 3 EUR 59.90 EUR 19% 4-6 Fedex/TNT 1-2 Fedex/TNT Ireland 3 EUR 59.90 EUR 23% 4-6 Fedex/TNT 1-2 Fedex/TNT Italy 3 EUR 59.90 EUR 22% 4-6 Fedex/TNT 1-2 Fedex/TNT Poland 3 PLN 255 PLN 23% 4-6 Fedex/TNT 1-2 Fedex/TNT Sweden 3 SEK 650 SEK 25% 4-6 Fedex/TNT 1-2 Fedex/TNT United Kingdom 3 GBP 59.90 GBP 20% 4-6 Fedex/TNT 1-2 Fedex/TNT Bulgaria 4 BGN 200 BGN 20% 5-7 Fedex/TNT 1-2 Fedex/TNT Croatia 4 EUR 89.90 EUR 25% 5-7 Fedex/TNT 1-2 Fedex/TNT Czech Republic 4 CZK 2200 CZK 21% 5-7 Fedex/TNT 1-2 Fedex/TNT Estonia 4 EUR 89.90 EUR 22% 5-7 Fedex/TNT 1-2 Fedex/TNT Finland 4 EUR 89.90 EUR 25.50% 5-7 Fedex/TNT 1-2 Fedex/TNT Greece 4 EUR 89.90 EUR 24% 5-7 Fedex/TNT 1-2 Fedex/TNT Hungary 4 HUF 36000 HUF 27% 5-7 Fedex/TNT 1-2 Fedex/TNT Latvia 4 EUR 89.90 EUR 21% 5-7 Fedex/TNT 1-2 Fedex/TNT Lithuania 4 EUR 89.90 EUR 21% 5-7 Fedex/TNT 1-2 Fedex/TNT Romania 4 RON 450 RON 19% 5-7 Fedex/TNT 1-2 Fedex/TNT Slovakia 4 EUR 89.90 EUR 23% 5-7 Fedex/TNT 1-2 Fedex/TNT Slovenia 4 EUR 89.90 EUR 22% 5-7 Fedex/TNT 1-2 Fedex/TNT Liechtenstein 4 CHF 190 CHF 8.10% 5-7 Fedex/TNT 1-2 Fedex/TNT Norway 4 NOK 2269 NOK 25% 5-7 Fedex/TNT 1-2 Fedex/TNT Switzerland 4 CHF 190 CHF 8.10% 5-7 Fedex/TNT 1-2 Fedex/TNT Cyprus 5 EUR 150 EUR 19% 9-11 Fedex/TNT 3-4 Fedex/TNT Malta 5 EUR 200 EUR 18% 9-11 Fedex/TNT 3-4 Fedex/TNT Iceland 5 ISK 20000 ISK 24% 9-11 Fedex/TNT 3-4 Fedex/TNT Standard Shipping: 3–7 business days
- Express Shipping: 1–2 business days
Note: Business days are Monday to Friday, excluding public holidays.
Order Processing Time
- Orders placed before 2:00 PM CET on weekdays are dispatched the same day.
- Orders placed after 2:00 PM or on weekends/holidays will be processed on the next business day.
Carriers We Use
We partner with trusted carriers like TNT, MRW, and GLS to ensure your package arrives on time and in perfect condition.
Easy Returns — 30 Days
Not quite right? You have 30 days from the delivery date to return your item.
Items must be unused, in their original packaging, and resellable condition.
Please reach out to us at info@aquascapehub.com to start the return process.
Return shipping fees are the responsibility of the customer unless the item is defective or sent in error.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with your tracking number. You can follow your package to your door.
Shipping Restrictions
We do not ship to P.O. boxes.
Some items (e.g., liquids or perishables) may have shipping restrictions depending on your location.
Duties & Taxes
- All prices include VAT for EU customers.
- No additional duties or taxes will be charged at delivery.
- Orders shipped to outside the European Union may be subject to VAT and customs charges as determined by local regulations.
Questions?
We’re here to help. If you have questions about shipping or delivery, chat with us live or email info@aquascapehub.com.